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Set the email sender and shared default address

Configure your sending domain and choose a shared or individual email sender.

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Understand the sending address

Neptune chooses the sending address from the selected sender’s available setup.

Connected Gmail

You can connect Gmail from your profile. Neptune sends through the connected Gmail mailbox only when you are also the selected sender.

If another team member is selected as the sender, Neptune uses that person’s available sending setup instead of your Gmail connection.

Verified organisation domain

When your organisation’s domain is verified and the selected sender uses an email address on that domain, Neptune can send from the sender’s normal work address.

Admins can manage this from Admin -> Email settings:

  1. Enter the organisation’s domain without www or https://.
  2. Click Get DNS Records. If prompted, register the domain first.
  3. Add the displayed DKIM and Return-Path records with your DNS provider.
  4. Return to Neptune and click Verify.

DNS changes can take time to become available. Both records must show as verified.

Use a shared default sender

An administrator can make a shared address, such as sales@yourcompany.com, the default sender for the organisation. The address must use your verified organisation domain.

To configure it:

  1. Open Admin -> Email settings.
  2. Complete the domain verification steps above if the domain is not already verified.
  3. Under Default sender, enter the shared email address.
  4. Enter an optional display name, such as your business or sales team name.
  5. Click Save default sender.

The shared address is then selected automatically for customer emails and automated sequence emails. When composing an individual email, a user can open Additional fields and choose their own address instead when either:

  • their Neptune email address uses the verified organisation domain; or
  • their connected Gmail mailbox is available.

If the administrator leaves the shared display name blank, Neptune uses the user’s display name. Replies are recorded in Neptune and are also delivered to the shared inbox.

The shared sender becomes inactive if domain verification is lost. Neptune returns to the available user sending setup until verification is restored. Administrators can also select Remove default sender to return the organisation to its previous sender behaviour.

Neptune sending address

If Gmail sending and a verified organisation domain are not available for the selected sender, Neptune uses a managed Neptune address. The selected sender’s name is still shown as the display name, and replies are directed to the sender’s normal inbox as well as Neptune.

Domain verification affects the address used to send the email. It does not connect or synchronise your mailbox, and it does not remove the Neptune reply address. See Receiving Email Replies.