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Sign in to Neptune

Sign in with a code or invitation and resolve common sign-in problems.

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Signing In to Neptune

Active Admin, Consultant, and Coordinator users normally sign in to the Neptune web app with a code sent to their email address.

This six-digit code is a one-time password (OTP). Enter it in the Six-digit code field, not in a Password field.

To sign in on the web:

  1. Open Neptune CRM
  2. Enter the email address on your Neptune user account
  3. Click Email me a sign-in code
  4. Check your inbox for the six-digit code
  5. Enter the code on the sign-in screen
  6. Click Sign in

The code expires after 10 minutes and can only be used once. Request a new code if it expires or has already been used.

You can open Neptune on a different device after requesting the code. Enter the same email address that received the code so Neptune can safely match the request to your account.

Accept an Invitation or Use a Code You Already Have

  1. In your invitation email, click Open Neptune sign in. If you opened the sign-in page yourself, click I already have a code.
  2. Enter the email address that received the code.
  3. Enter the code in the Six-digit code field and click Sign in.

For a regular web user, successful sign-in opens Neptune without asking you to create a password. A new Contractor is asked to create a mobile app password instead.

If the code has expired, click Request a new code, enter your email address, and click Email me a sign-in code. Use the newest code you receive; requesting another code replaces the previous one. Never share your sign-in code with anyone.

If you choose Use your password instead, enter your existing password. An emailed sign-in code will not work in that form. Click Use an email sign-in code instead to return to code sign-in.

Important:

  • The request screen always shows the same response, even when an email address is not connected to an eligible account
  • Disabled users and Contractors cannot sign in to the web app
  • New Contractors use their welcome code once to create a password for the Neptune mobile app
  • The Neptune mobile app continues to use email and password
  • Signing in on the web does not change or remove a user’s mobile password

Create a new organisation

If you are starting a new Neptune organisation, use the sign-up option on Neptune CRM.

  1. Enter your name, mobile number and email address.
  2. Click Send code and check your email.
  3. Enter the six-digit code and click Verify email.
  4. Continue to the organisation details and complete setup. You do not create a password during sign-up.

The code expires after 10 minutes. Use Send a new code if needed. If you leave after verifying your email but before completing setup, sign up again with the same email to resume. If the email already belongs to a completed Neptune account, the code signs you in to that account.

For choosing products and starting a subscription, see Subscription and Billing.