Privacy

Introduction

Welcome to NeptuneCRM. This privacy policy explains how we collect, use, and protect the personal information of our users. It applies to all personal information collected through our SaaS platform (app.neptunecrm.com) and our marketing website (www.neptunecrm.com).

Information Collection and Use

Personal Data:
We collect personal information such as name, email address, phone number, and job title when an administrator signs up and invites other team members to join our platform.

Collection Methods:
Personal data is collected directly when an administrator registers an account and subsequently invites team members by entering their personal details.

We do not share your personal data with any third parties for marketing or advertising purposes. However, we use third-party services for essential functionalities:

Authentication: Managed by Firebase, utilizing secure token-based authentication with industry-standard protocols (JWT, OAuth 2.0, and OpenID Connect).
Database Services: Hosted on Google’s Cloud Firestore, ensuring data is encrypted both in transit and at rest, with access controlled by strict security rules.

Data Retention and Protection

Retention Period:
We retain personal data for as long as a user remains a registered user of our SaaS. Should a user request to delete their account, all associated personal data will be deleted accordingly.

Security Measures:
We employ robust security measures including:

Secure token-based authentication and standard protocols via Firebase.
Encrypted data transmission and storage in Google’s Cloud Firestore.
Defined access controls using security rules in Firestore to manage who can access data based on various conditions.

Users’ Rights

Users have the right to request the deletion of their personal data from our systems. Such requests can be made by contacting us at the email provided below.

Contact Information

For any questions or concerns regarding your privacy and the handling of your personal data, please contact us at:

Email: info@neptunecrm.com

Changes to This Privacy Policy

We reserve the right to make changes to this privacy policy at any time. Such changes will be posted on our website and effective immediately upon posting.