Customer stories · Shepparton, VIC
From paper to digital: how GV Unique Pools & Landscaping reclaimed 60–70% of their admin time
- Customer
- GV Unique Pools & Landscaping
- Location
- Shepparton, VIC
- Work
- Pool construction, landscaping, concrete works, 3D rendering, pool houses
- 60–70%fewer administrative hours
- 60+pools per year
- 2+ yrswith Neptune
Before Neptune
The challenge
GV Unique Pools & Landscaping operates as a full-service pool and landscaping company in regional Victoria. Managing multiple service lines with contractors across various job sites created coordination challenges that their paper-based system couldn't solve. The administrative load was relentless: printing documents, maintaining physical folders, chasing emails.
- Scattered information
- Disconnected field operations
- Lost sales opportunities
- No clear picture of business performance
“The mobile app allows our contractors to stay connected in real-time. They can upload images, use voice-to-text, and send information instantly. It gives us full visibility into what's happening at every job site.”
The solution
Purpose-built for pool builders, flexible enough for a full-service business
GV Unique Pools & Landscaping chose Neptune after extensive research, for its pool-builder specific design combined with the flexibility to handle diverse service offerings.
The rollout was deliberately measured: start with the core features, then expand as the team gained confidence.
“We researched multiple CRM platforms but found existing solutions either too generic for pool building operations or lacking the comprehensive features we needed for a multi-service business.”
What they rolled out
- Mobile appFor subcontractors, with image upload and voice-to-text.
- Centralised filesCustomer file management and document storage in one place.
- Contracts on mobileContract management accessible from any phone or tablet.
- Automated remindersReminders and follow-up sequences that keep work moving.
- Email syncEmail synchronised with customer records.
- Real-time visibilityProject status visible across the office and field teams.
The results
What changed
- 60–70% reduction in administrative hoursFar less time spent printing documents, maintaining physical folders and chasing emails.
- Improved lead conversionFewer leads falling through the cracks, with automated follow-up keeping every opportunity moving.
- Real-time field coordinationCommunication delays eliminated. Job site updates appear in the office immediately.
- Enhanced business valueA complete transaction history and organised customer data support any future financing discussions.
What made it work
- Industry-specific designBuilt for pool builders rather than adapted from generic business software, so GV didn't need to force their operations into someone else's workflow.
- Progressive implementationStarting with the core and expanding gradually let the team build confidence and spot improvements without overwhelming staff.
- Continuing innovationGV keeps discovering new efficiencies and automation opportunities as Neptune evolves with their needs.
“We've been using Neptune for over two years, and the benefits continue to improve. It's innovative and creates efficiencies we didn't anticipate. The streamlined effect has simplified our processes with fewer touchpoints.”